Dr. Jacklin Poladian, MD - Pasadena, California

Elliott Easterling

Beware, I got fired by doctor Poladian for complaining about her lack of availability:
I have been seeing doctor Poladian for 7 years and have met her only 3 times in person. She has a team of nurses she hides behind to provide most of her services. Despite many attempts to see an actual doctor I was consistently deferred to her nurses. Here is the tipping point.
I came back from Costa Rica with a concerning foot infection picked up in a river. I did a dose of strong antibiotics in Costa Rica but the problem persisted. I asked to make an appointment and the doctor and they said that it would be weeks out or I could see an RN. I took the only real option offered. The RN was out of her league and inexperience on my issue. She asked to leave the room to research some antibiotics and came back with a recommendation for 2 very different and very extreme doses. I asked her if she consulted with the doctor and she said that she would. I all seemed very fishy.
After the doses there was still a big lump in my foot and I was recommended to do imaging (also by a nurse). I went and got the imaging right away and then was told the doctor would get the results the next day and contact me. I waited for the doctor to reach back to me which took a week. All the while my foot remained swollen
Here is what she wrote "I recommend urgent re-evaluation of your condition based on the imaging results that I received. You may be required to see a specialist and take more medications."
That was the last straw so I wrote her this:
"Your office staff said I could not see you till next Thursday which is crazy. It is also totally unprofessional to take almost a week to get back to me when the matter is so urgent. You need to prioritize your patients and being in the office and not hiding behind your nurse practitioners. I have yet to see you for this and the advice I have gotten from your staff has been wrong and misguided. "
I went to urgent care to see a real doctor with my imaging results. The urgent care doctor was really clear. She said there is swelling but no heat. There is inflammation but no redness. She thought that that would rule out an infection. She recommended that I wait to see if the swelling goes down on its own and not do more antibiotics. Had I been able to see a doctor in the first place I may have gotten a different diagnosis. Had Poladian seen me in person she probably would have come to the same evidence-based clinical conclusion she would not have sent me to do imaging, take extreem doses of antibiotics and then refer me to a specialist. All these recommendations were done remote.
Funny enough while I was in the waiting room at the urgent care I got this email from Poladian.
"You need to prioritize your patients and being in the office and not hiding behind your nurse practitioners. I find this statement extremely unprofessional and rude, when you don't know how a physician's day is structured to provide patient care in office and outside office. It is not your place to judge physician's schedule and prioritizing skills without spending a day in his/her shoes. Instead of appreciating the fact that the office is open and operating full time rather than having limited hours when the provider you want to see is rounding outside the office, you are calling it "hiding behind your nurse practitioners". Your expressions are not only wrong but very bilious and outside the boundaries of patient-provider ethics. I don't understand all the reasons for these assumptions and rudeness, but this type of language from a patient is an indication of a patient-doctor relationship that is no longer working."

I was stunned by her lack of empathy and awareness of the problem of her availability to patients, so I then wrote her an email quoting some of the reviews here on Yelp and other review sites and she sent me a certified letter firing me from her practice.
If you want a good long term doctor who will care and put your health first I would look elsewhere. Buyer beware!

Lorna S

I would like to highlight an ongoing issue with Dr. Paladian's medical office. While Dr. Paladin has provided excellent care, one of her staff members has been consistently displaying disrespectful behavior, which has caused significant distress for me and my family. This behavior appears to be condoned by Dr. Paladian, as evidenced by her failure to address the situation and her decision to withhold necessary prescriptions without informing the patient. The resulting lack of access to essential medication has been a distressing experience. Despite this, Dr. Poladian has not taken any proactive steps to resolve these issues or to address the confusion caused by her office staff. It is with regret that I feel compelled to document this situation.

George Oganyan

Outstanding Medical Care by Dr. Jacklin Poladian

For ten years, Dr. Jacklin Poladian has provided me with exceptional medical care. Her attention to detail, clarity in communication, and proactive approach to wellness set her apart. Each visit is thorough, never rushed, and always reassuring. The office environment mirrors her professionalism and kindness, with a fantastic team that’s always ready to assist. Dr. Poladian's blend of expert medical care and genuine patient concern is rare and invaluable. I highly recommend her to anyone seeking a compassionate and skilled doctor.

Lawrence Duplass

Dr. Poladian has treated me for over 13 years (since I moved here from out of state). She is very smart, caring, dedicated, and works extremely hard . She consistently provides excellent care. I recommend her highly with no reservation.

Christina Handal

I’m a newish patient to this practice. I was drawn here be Dr Poladian’s stellar reviews. At my first visit, however, I was advised that Dr Poladian would not be seeing me. Something about her only seeing complex patients, if I remember correctly. All of my appointments have been with the NPs and I’ve been happy with them. However, over the last month I’ve called the office three times and left messages requesting a callback so I can set up an appointment and have received no response. For this reason, I will be finding a new PCP and do not recommend this office for new patients.

Arman Shk

I had a problem that was going on for quite some time, finally i decided its time to seek some help. Jasmine who is one of the nurse practitioners, was patient, kind, and helped me understand my issue. I really appreciate her help and will be coming back for her to manage my medical needs.

Stacie Munnell

I have been a patient of Dr. Poladian for several years now. And even with my complicated and complex medical issues, the office always makes it a point to make sure I can get a timely follow up appointment to make sure Al my needs are met.
Dr. Poladian herself is friendly and personable, and never seems in any rush.
Yes, it’s true that if is it is a basic appt, follow up on labs, hospitalization, etc you may end up seeingone of NPs, however I’ve had a great experience with all that I have met and they’re very knowledgeable as well!
The girls in the office and front desk are really friendly and ready to help too!

Only concern I have is that they don’t always answer the phones in a timely matter, but they’ve gotta so much better at calling me back asap when I leave a voicemail,

Tom Gottelier

Total Cliche, but I wish you could give no stars.
My wife and I have had similar experiences to other poor reviews on here.
The billing is appalling! They continue to bill you for appointments you have already paid for. You have to show that you have already paid.

I'm still waiting on a referral from Dr Poladian after a follow up phone appointment I had with her where she seemed confused as to why she was on the phone. Obviously could not remember me, what I had seen her for, had tests done for. So presumably she didn't even have my file open at the time.

Coming from the UK I knew the horror stories of the US medical industry, but all my experiences with this doctor seemed like a tick a box experience of all the bad things you hear.

Thankfully there are good doctors here, Dr Jacklin Paladian are just not one of them.

I am presuming the good reviews on google are ether friends or paid for, as the bad reviews all seems to have similar issues.