Alice Song M.D. & Julia Song M.D. Ophthalmology - Pasadena, California

Victoria Mesesan

I wanted to wait six months to be sure I was being fair in my review regarding my eye dermatochalasis ptosis surgery. This has been the worst experience, and I will probably go to a reputable surgeon to correct the damage done. Let me start with the day of the surgery. I was admitted and signed the admission papers, but I was not given any copies. This should have been a sign. The surgery was done by two Doctors, Dr. Julia Song, my left eye, and Dr. Alice Song, my right eye, and I was never told the surgery was going to be done by two Doctors. Having a different doctor for each eye cause two different results, one eye looking worse than the other.

On my second post-surgery visit, I let Doctor Julia Song know the different results, and her response was It was still swollen, and I should wait until the swelling went down. On my third post-surgery visit, I pointed out no significant change, and I was suffering from dry eye; again, she reminded me the eyes were still swollen and to consider another surgery to cure my eye dry diagnosis. This was when I understood she was only seeing dollars sign and not considering that the dry eyes were potentially the cause of the surgery. By the fourth month, my dry eyes symptom was gone, allowing me to confirm that Doctor Julia Song did not care for her patients and only looked for ways to increase her income.

I never went back to her and found another doctor.

Henry Paderez

They OVERCHARGED my card for my uncles CoPay. Then they gave me the run around in order to have the difference refunded back to my card. Their staff has TERRIBLE CUSTOMER SERVICE. THIS IS A NEGATIVE REVIEW FOR THE STAFF. The doctors have done an amazing job on my uncle. The doctors get 5 stars. THE STAFF IS TERRIBLE, Even 1 star is being generous.

maria chung

Very bad service for my moms eye surgery. After the surgery my mom got an infection and did not advice correctly about the antibiotics. My moms eye was extremely swollen and in pain for weeks. Not professional the Song doctors and the staff. Would not recommend to anyone!
They dont care much about the patients.

Molly G

Best care by Drs and staff! So informative about my husband’s eye condition and exceptional bedside manner, very attentive Drs and staff! Drs take time to explain all necessary details!! Thank you all, we are looking forward to coming back soon!

Talking Tomato (Taylor Evett)

Horrible with communication and complete lack of accountability or ownership of the situation when they fail to follow through with the plans they make and surgeries scheduled. They never call back when you leave a message at any of their available numbers and they hardly ever answer the phone in the office. Unprofessional.

cecilia acosta

Absolutely adore the Dr. Julia and Dr. Alice they both have operated my baby's eyes. Will definitely recommend to anyone. People canTrust them. Love there team very professional.

Earl Jordan Yaokasin

I'm writing this review to warn people about Dr. Song.

Dr. Song incorrectly diagnosed me with first being a Glaucoma suspect then later actually having Glaucoma.

I have had suspicions about her diagnosis since the beginning, but her most recent diagnosis (that I have Glaucoma) pushed me to find another doctor.

Here are some facts:

1) Eye pressure is normal always around 10 to 12.

2) My peripheral vision was normal on the first test, but not normal on the last visit. I told Dr. Song that something was not right with the test. My eyes were unusually tired that day and I just felt the test wasn't executed properly.

3) My other tests were normal for all 3 visits, except she said my optic nerve was slightly large part on the first visit.

4) I'm Chinese, and the statistics for my race to have Glaucoma is low.

5) My family has no history of Glaucoma, lowering the chances even further.

6) I have asthma and Dr. Song attributed the Glaucoma to my inhaler. This was quickly disproven by my pulmonologist by providing me with the actual clinical research.

I obtained a second opinion from the chair of the USC Eye Institute who teaches and practices.

He was so puzzled with Dr. Song's diagnosis. He said "How can a so called glaucoma expert diagnose you with Glaucoma with eye pressure of just 10. All your tests are normal including your optic nerve. You're not even a Glaucoma suspect.

I hope this helps you make an informed decision in choosing a good Opthalmologist.

Denise Lerma

Two of the finest doctors in their field. My vision in both eyes restored to 20-20. No discomfort or problems. I highly, highly recommend.