Super 8 by Wyndham Redlands/San Bernardino - Redlands, California

michelle bardales

Location was the only good thing about our stay.
The manager was making it seem like it was my fault for the customer service they provided and the dirtiness of the rooms.
Got sick due to mold in the AC unit.
The bed has never been fluffed or turned over, you could see the indents from previous stays.
The door was broken both to the bathroom and front door.
Key got demagintized after every time we used it.
The floor was not cleaned and could see the black streak marks.
The shower pressure was the worst with the knob being broken.
After complaining every day I was only offered a $40 discount which i never receieved and the stay cost me $600+.
Note to self even if you complain, you need to demand a different room for accommodations cause they forsure will not offer it to you.

Abraham Craven

Location was the only good thing about our stay.
My girlfriend and I stayed and she and I
Got sick due to mold in the AC unit. While they came and tried to fix it. They should have offered a different room and or offered some sort of accommodation.
The internet/wifi was terrible to use.
The bed has never been fluffed or turned over, you could see the indents from previous stays.
The bedding was also stained, so glad we brought our own accommodations.
The door was broken both to the bathroom and the locks where coming off the front door entrance.
We tried getting more towels and they kept giving us the runaround saying no we could only get towels if we had room service.
Key got demagintized after every time we used it.
The floor was not cleaned and could see the black streak marks.
The shower pressure was the worst with the knob being tempremental.
Note to self even if you complain, you need to demand a different room for accommodations cause they forsure will not offer it to you.

Steven Keck

I have stayed here many times over the last three years and I have never had a bad experience. The owner and staff have always been friendly and helpful. Not just to myself, but to other guests I've seen in the lobby.

The rooms have always been clean, everything works. The parking lot is so clean it must be swept daily, and there are lush potted plants everywhere. I don't use the pool myself, but I have noted that many other Wyndham properties between Ontario and Banning that I've stayed at in the past have still not reopened their pools after the covid lockdowns.

My only suggestion would be to upgrade the rooms with one or two extra power outlets, as the hotel was built before the era when everyone started carrying around half a dozen rechargeable items when traveling.

Marie Martinez

Night time staff good customer service . They have breakfast n coffee in morning .

Samuel Relson

This wifi is absolutely terrible. Not much cell service over here either.
The beds and pillows are very nice and comfy

Marcella Figueroa

Nice room, no lock on the bathroom door tho 😐, air conditioning unit took very long time to cool room and didn't stay very cold. Pool was nice and clean. Had a great time. Lovely staff.

Joe Shields

If a zero were possible, that would have been my choice. Zero is definitely the personality score for the front dek person. Obviously, no interest in customer service. No towels at all. Not even a washcloth. In a stroke of genius (wish there was a sarcasm font), the handicap-accessible room is at the far rear of the property. Plus there are no designated handicapped parking spots near the room. Although I was able to park across from the room, the dip and slope made it difficult to traverse with a disability. This is one place I will not return to.

Ben Dover

Just want to take the time to applaud the new front desk night shift employ on her great customer service . She went above and beyond to make sure our room was as comfortable as can be I'll be the first to admit my family and my babe be needy customers. But she helped out our every need and with a smile on her face. We will be visiting again soon when we head back to Cali this summer. Hope to see you there, night shift woman. ( Wish I had a name to go with the face but she didn't have a name tag.) keep up the good work super 8 motel!!! REDLANDS/SAN BERNARDINO